Frequently asked question
How long is the warranty period?
The warranty is three years from the date of purchase in all European countries except for Great Britain, Poland, Russia and Turkey. In case of warranty, please contact your Voigtländer dealer.
Whom can I contact for a repair out of warranty?
Of course, your Voigtländer dealer is also happy to help you in these cases. Alternatively, you can contact the following workshop:
Photo and Film Equipment Service (FFS)
Petzvalstraße 56a
38104 Brunswick
Phone: 0531-23725-0
Email: info@ffs-service.de
URL: www.ffs-service.de
Also from the built cameras after 1945 in Braunschweig, such as Vito, Vitomatic, Bessamatic and others many can still be repaired.
Where can I order accessories for my Voigtländer lens?
Accessories can only be obtained from specialist retailers. The article numbers can be found at the respective product data on our website.
Are the current Voigtländer lenses compatible with digital SLR / system cameras?
Our lenses are compatible or adaptable with current cameras in many cases. The Classic lenses do not have autofocus. For further information please contact your local dealer.
What should be considered when using adapters?
Please use only high quality adapters, e.g. original Voigtländer. Using “no-name” adapters may result in aberrations or mechanical damage.
Can I also use Voigtländer lenses on cameras with a smaller image sensor than full format (e.g APS-C)?
Of course, our lenses can also be used here. Note, however, the change in the angle of view due to the crop factor.
Can I use my old Voigtländer lens on a digital SLR / system camera?
On current digital cameras many optics from the “analog” time work, as long as the bayonet is compatible and the flange focal distance is correct. It should be noted that the specification of the focal length in older interchangeable lenses always refers to the dimensions of 35mm film in analog cameras. Due to the often smaller sensor size of digital cameras, the focal length has to be converted (crop factor). In addition, it must be assumed that the automatic functions of the camera are not supported by the lens but must be set manually (shutter speed, aperture, distance). In general, it requires a test series, if the respective combination of camera and lens is capable of satisfactory handling and imaging performance.
Can I shorten / cut off the lens hood permanently installed on some lenses?
Please note that the fixed lens hood is an important factor in the imaging performance of the lens. Any interference with the lens construction will void any warranty or warranty claims.