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Safety Notice

Service Information

Voigtländer Service Information Regarding the Fujifilm X Update in Spring 2024

Following an update released by Fujifilm in the spring of 2024 for the cameras listed below, incorrect aperture value readings may appear in the EXIF data occur. This phenomenon occurs only at the maximum aperture (e.g., 1.2 or 2.0) and then incorrectly displays the smallest aperture (e.g., 16; 22).

This error message appears only when used with the following cameras:

  • X-H2S (Version 6.00)
  • X-H2 (Version 4.00)
  • X-T5 (Version 3.01)
  • X-S20 (Version 2.01)

We are offering an optional, free update for the affected lenses. The following serial numbers of the lenses are affected:

  • 35mm f/2 Macro: #07251072 and lower
  • 50mm F1.2: #07340281 and lower, or #07340288–07340655
  • 35mm f/0.9: #07350302 and lower
  • 27mm f/2 black: #07412335 and lower
  • 27mm f/2 silver: #07420993 and lower

Important:

Before you send us a lens, please check to see if you have the latest Fuji camera update (as of the end of June 2024) you’ve installed. The error may no longer occur.

Update Process:

  1. Please send an inquiry to hello@voigtlaender.de
  2. You will receive a prepaid DHL shipping label to send the package to us.
  3. In a few days, you’ll get your lens back with the latest firmware version.

The entire service is, of course, free of charge for you.

LENSES – 3-YEAR WARRANTY

BINOCULARS – 10-YEAR WARRANTY

MEMORY CARDS – UP TO A 30-YEAR WARRANTY

We are confident in the quality of our products. That is why we offer a 3-year warranty on all Voigtländer lenses starting from the date of purchase , a 10-year warranty on our binoculars, and a warranty of up to 30 years on our memory cards.

Warrantor:
RINGFOTO GmbH & Co. KG
Benno-Strauß-Straße 39, 90763 Fürth, Germany

If, contrary to expectations, a defect should occur during the warranty period, please bring or mail the item to your Voigtländer dealer.

It is at RINGFOTO’s discretion whether, in the event of a warranty claim, a repair will be performed free of charge by an authorized service center or whether the defective product will be replaced with a new lens.

In addition to the claims covered by this warranty, you still have full statutory warranty rights against the seller in the event of defects, which you can assert free of charge.

The warranty terms listed above apply only to purchases made from retailers headquartered in Germany, Austria, the Netherlands, Belgium, France, Italy, Switzerland, Bulgaria, the Czech Republic, Hungary, Romania, Greece, Slovakia, Croatia, Denmark, Finland, Sweden, Ireland, Spain, Portugal, and Luxembourg.