Foto: Johannes Morsbach
Service Information
Voigtländer-Serviceinformation for Fujifilm X Updates
Following an update provided by Fujifilm in spring 2024 for the cameras listed below, incorrect aperture values may be displayed in the EXIF data. This phenomenon only occurs at the maximum aperture (e.g., 1.2 or 2.0) and then incorrectly displays the smallest aperture (e.g., 16; 22).
The incorrect display only occurs when used with the following cameras:
- X-H2S (Version 6.00)
- X-H2 (Version 4.00)
- X-T5 (Version 3.01)
- X-S20 (Version 2.01)
We are performing an optional, free update for the affected lenses. The following lens serial numbers are affected:
- 35mm F2 Macro: #07251072 and lower
- 50mm F1.2: #07340281 and lower or #07340288-07340655
- 35mm F0.9: #07350302 and lower
- 27mm F2 black: #07412335 and lower
- 27mm F2 silver: #07420993 and lower
Important:
Before sending a lens to us, please check whether you have installed the latest Fuji camera update (as of late June 2024). The error may then no longer occur.
Update process:
1. Please send an inquiry to hello@voigtlaender.de
2. You will receive a prepaid DHL shipping label for sending the lens to us.
3. After a few days, you will receive your lens back with the latest firmware version.
The entire service is, of course, free of charge for you.
Safety Instructions
Warranty and Safety Information
We are confident in the quality of our products. That’s why we offer a 3-year warranty on all Voigtländer lenses starting from the date of purchase, a 10-year warranty on our binoculars, and a warranty of up to 30 years on our memory cards.
Warrantor:
RINGFOTO GmbH & Co. KG
Benno-Strauß-Straße 39, 90763 Fürth/Germany
Should a defect occur unexpectedly during the warranty period, please give or send the goods with the proof of purchase and a short description of the defect to your Voigtländer dealer.
It is at the discretion of RINGFOTO whether, in a warranty case, a free repair is carried out by an authorized service center or the defective goods are replaced with a new lens.
In addition to the claims from this warranty, you continue to have full statutory warranty rights against the seller in the event of defects; these can be asserted free of charge.
The stated warranty conditions only apply to purchases from dealers with registered offices in Germany, Austria, the Netherlands, Belgium, France, Italy, Switzerland, Bulgaria, the Czech Republic, Hungary, Romania, Greece, Slovakia, Croatia, Denmark, Finland, Sweden, Ireland, Spain, Portugal, and Luxembourg.
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